Help & Info

Shipping
We like to keep things simple.  Shipping is $5 for anything to anywhere in our shipping area. Standard orders are processed once credit card authorization and verification have been obtained. Orders typically arrive in five to seven business days (Monday through Friday, not including holidays) Please allow additional transit time for orders shipping to AK and HI.

Shipping Carriers
We determine the most efficient shipping carrier for your order. The carriers we use are the U.S. Postal Service (USPS), United Parcel Service (UPS), DHL, and FedEx.

Shipping Restrictions
Currently we do not ship to International addresses, APO, or FPO addresses. (That means no delivery to Canada) We do not fill or ship any orders on Saturday or Sunday.

Return Policy
If you are not satisfied with your purchase, please email us at returns@aftonandelaine.com. All returns need to be unused and contain their original tags. Merchandise may be returned within 7 days of receipt for an exchange or a credit to your credit card. Products sent back after the 7 day limit will be eligible for exchange only. Shipping will not be refunded. You are responsible for any return shipping costs.

All products are guaranteed against manufacturer defects for 30 days and can be returned or exchanged with a copy of your receipt, conformation number verifying that you have contacted us regarding the defect. We will replace it promptly. After 30 days no returns or exchanges.

Sales Tax
Federal law requires us to charge sales tax on any order shipped to a state where we operate any part of our business. Currently, we operate warehouses in Arizona and Texas. Sales tax will be added during the checkout process.  Texas: 8.25%  Arizona: 7.8%

Contact Us
If you have any questions about the items on the site or for any reason need to contact us, please send an email to support@aftonandelaine.com.